Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag your own experience with a crypto casino? Here's how to reach us and what to expect when you do.
How to reach the Top Bitcoin Casinos team
The best way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take a little longer during busy periods. Please include as much detail as you can — the name of the site you're asking about, screenshots if relevant, and what outcome you're hoping for.
What we can help with
- Corrections or updates to a review — bonus terms, licensing details, or supported coins that have changed
- Feedback on your own experience with a listed casino, whether positive or negative
- General questions about how we compare and rank crypto casinos
- Suggestions for sites or topics you'd like to see covered
- Reports of broken links, outdated information, or site issues
What we can't help with
We're an independent review and comparison site, not a casino operator, payment processor, or customer support desk for any of the brands listed above. That means we're not able to:
- Access, resolve, or intervene in your casino account, deposits, or withdrawals
- Process refunds, chargebacks, or bonus disputes on a casino's behalf
- Verify your identity or complete KYC checks for any operator
- Offer legal, tax, or financial advice
For account issues, deposits, withdrawals, or bonus disputes, contact the support team of the specific casino directly — each one lists its own contact channel, usually live chat or email, on its site. If you're weighing up which operator to use in the first place, our rankings above cover BetPanda, CoinPoker Casino, Cryptorino, and others on the factors that matter most for crypto play, including how fast each one typically processes withdrawals.
Questions about crypto, legality, or responsible play
If your question is about how crypto casinos work generally — supported coins, wallet setup, no-KYC play, or whether offshore sites are legal to use from the US — we've covered a lot of that ground across the site already, and email is a slower way to get that answer than reading the relevant page. We're not able to give a definitive legal opinion for your specific state; for that, a licensed attorney or your state's gambling regulator is the right source. Tax questions on winnings or crypto gains should go to a qualified tax professional, since individual situations vary.
If gambling has stopped feeling fun, or you're worried about your own play or someone else's, the National Problem Gambling Helpline is available at 1-800-GAMBLER. Our Responsible Gambling page has more on the tools and limits available, and a reminder that offshore crypto casinos generally don't offer the same self-exclusion or player-protection systems as state-regulated operators — so setting your own limits matters more, not less.
Before you write in, it might already be answered
A few things are worth checking first:
- Our About Us page explains who we are, how we research operators, and what independence means for our rankings
- Our Terms and Conditions page covers how we use affiliate links and how that relates to our editorial content
- If your question is about non-US options, our Non GamStop Casinos guide may already have what you need
We appreciate every message, especially the ones that help us catch outdated bonus terms or a licensing change we've missed. If you're 18 or older (21+ in some states and at some operators — always check the site's own minimum) and looking to compare crypto casinos before you sign up anywhere, our rankings above are a good place to start.